Q: My network account has been activated for a specific instrument,
but I cannot log in. Whom should I contact? A: Claire Reardon.
Q: I forgot my network account username or password. Whom should
I contact? A: FAS IT.
Q: When I attempt to log in to a laboratory computer, an error
message indicates that my account has been locked out. Why? And what
should I do about it? A: This probably occurred because you attempted to log
in with the wrong username and/or password too many times. Please contact
FAS IT or
Claire Reardon
Q: I am able to log in to an instrument, but the same username
and password doesn’t work on the Calcium scheduling software. Why
not? A: These two systems are completely independent of one
another. If you have been authorized to use an instrument or laboratory
computer, you will have received two separate accounts with distinct
usernames and passwords.
Q: I already have access to some instruments. How do I get access
to more instruments? A: First, you must be trained on each instrument. Once
trained, a center staff member will request that your network account
have access privileges to the additional instruments.
Calcium Software and Instrument Scheduling
Q: I forgot my Calcium scheduling account username or password.
Whom should I contact? A: Claire Reardon.
Q: I am able to log in to the Calcium scheduling software, but
the same username and password won’t allow me to log in to a laboratory
computer. Why not? A: These two systems are completely independent of one
another. If you have been authorized to use an instrument or laboratory
computer, you will have received two separate accounts with distinct
usernames and passwords.
Card Access to Laboratories
Q: When I swipe my Harvard ID in the card reader, the green
LED flashes, but the door handle is still locked. What should I do? A: After swiping your card, try the handle once,
let go, and then try a second time. If this does not work, then contact
Jesselynn Opie in NWL room 102.
Q: When I swipe my Harvard ID card in the card reader, the green
LED does not flash. Why not? A: One of a few things may be causing the trouble: Your
card’s magnetic strip is damaged or worn, your card has not been
activated, or your Harvard ID number has changed. Please contact Claire Reardon.
or 617-384-7913.
Training
Q: I already have access to an instrument, but want to be trained
on another instrument. Whom should I contact? A: For training on Bauer Core instrumentation, contact
the following people:
